All Montane products are guaranteed for their lifetime against faults in workmanship and materials – that is, the length of time any product can reasonably be expected to keep delivering the same great performance as when it was new.
FAULTS IDENTIFIED WITHIN WARRANTY
For ease and speed of processing we recommend contacting the store the item was originally purchased from first as they will have a returns procedure already set up. It will be quicker to obtain a resolution from the point of purchase.
If the item was purchased directly from montane.com, please click to complete the WARRANTY RETURNS FORM and a member of our customer service team will contact you as soon as possible.
MONTANE LIFETIME GUARANTEE
Please note the Montane Lifetime Guarantee is only valid for the original owner of the product when purchased from a genuine Montane dealer and proof of purchase will be required.
The Montane Lifetime Guarantee does not cover accidental damage, misuse, improper care, or the natural breakdown of materials over time, however we may still be able to offer advice on how to repair this type of damage and we would recommend visiting the MONTANE REPAIRS SERVICE page for more information.
If you still unsure how to proceed you can contact our Customer Service Team for advice.