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Delivery & Shipping Information

DELIVERY UPATES | 90 DAY FREE RETURNS

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UK DELIVERIES CONTINUE TO REMAIN UNEFFECTED - ALL ORDERS SHIPPED ON A NEXT DAY SERVICE MONDAY TO FRIDAY - SEE CUT OFF TIMES BELOW TO QUALIFY 

We continue to ship orders in the UK via DPD on a next-day service. Orders can be expected to arrive within 1-2 working days of being placed (please see next day cut-off times below).

All UK returns are free. You have 90 days to return items, please use the labels provided to qualify.

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If you are based in the EU please read Shipping update below.

UK Shipping Information

United Kingdom

Free UK Delivery for orders over £25

£4.99 Shipping charge for orders under £25

Saturday and Sunday Delivery is available for £10, orders must be placed by 12pm on Friday 

Order before 1pm Monday-Thursday to receive next working day delivery. Orders placed before 1pm on a Friday will be delivered on Monday.

Please note Next Day Delivery can take 1-2 days from the date of dispatch and it may take longer for remote areas, islands and during exceptionally busy periods (e.g. Christmas).

All UK orders are dispatched with DPD. Once your parcel has left our warehouse you will receive an email with full tracking details and on the day of delivery you will receive a second email, and text message if you supplied a mobile number when placing your order, with a one-hour delivery window and more information on how to track your delivery. If you are not going to be in you will be able to change the delivery date, ask to collect your parcel from your nearest Pickup Shop, nominate a neighbour to receive your parcel for you or arrange to have your order delivered to a safe place at your address - all from this email or text message.

 

Shipping Information to Europe

E.U.

Following the EU-UK Trade and Cooperation Agreement significant changes have been made to the way we ship your parcels across the EU boarder. 

Due to unprecedented circumstances our courier DPD is currently pausing and reviewing the EU delivery service until Wednesday 20th January to ensure they have the correct shipping information for your order to enter the EU.

This will impact delivery of orders which have been placed up to the 6th January and pause the fulfilment of orders placed on the 6th of January onwards until 20th January 2021.

We apologise for any inconvenience caused. 

Delivery to the E.U. is FREE for all orders over €250

€15 shipping charge for all orders under €250

Delivery typically takes 2 - 5 days from the date of dispatch.

E.U. orders are dispatched with DPD, when your order leaves our warehouse you will receive an email advising you of tracking information and an estimated delivery date.

Shipping information to the USa & Canada

USA & Canada

Delivery to the United States of America and Canada is FREE for all orders over $400

$35 shipping charge for all orders under $400

Delivery typically takes 2 - 5 days from the date of dispatch.

Orders not to the UK or E.U. are dispatched with DHL Express, full tracking details will be emailed once your order has left our warehouse. Any customs or local duty charges are the responsibility of the receiving customer and your local customs office may contact you before DHL can deliver your order.

Shipping to the Rest of the World

Rest Of World

Delivery to all other countries, including Australia and New Zealand is FREE for all orders over £300 

£25 shipping charge for all orders under £300

Delivery typically takes 2 - 5 days from the date of dispatch.

Orders not to the UK or E.U. are dispatched with DHL Express, full tracking details will be emailed once your order has left our warehouse. Any customs or local duty charges are the responsibility of the receiving customer and your local customs office may contact you before DHL can deliver your order.

 

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